CapabilitiesProcessPlatformIntegrationsSecurity
The AI concierge for businesses

Your customers ask.Promethos acts.

An AI concierge for businesses that does more than answer questions. It understands customer needs, connects to your systems, and takes action to resolve requests from start to finish.

Book demoExplore capabilities
Understandwhat the customer needs
Actinside your connected systems
Verifythe outcome, or escalate
Capabilities

Beyond
answers.

Most AI tools stop at the reply. Promethos keeps going until the customer's request is actually resolved.

01

Understands. Acts. Resolves.

Promethos identifies what the customer actually needs, retrieves the right context, takes action inside connected systems, verifies the outcome, and escalates when human judgment is required.

End to endfrom request to resolution
Process

Configure.Connect.Resolve.

Platform
Sphere of connected points representing linked business systems

Built to
follow through.

One platform that connects to your systems, keeps context across conversations, and coordinates every step a request requires.

Actdon't just answer

Promethos looks up orders, updates records, and triggers workflows directly inside the systems you authorize.

PersistentContext across every conversation
MeasuredResolution tracked for every request
Execution
Connected executionActions inside your systems
Memory
Persistent contextHistory that carries forward
Orchestration
Workflow orchestrationMulti-step requests, in order
Outcomes
Measurable resolutionEvery outcome tracked
OUTCOMESWhat Promethos is measured on

Measured by
resolution.

Resolved
Requests carried through to completion
the outcome every request is measured on
checked before a request is closed
Action results
Verified
handed to humans with full context
Judgment calls
Escalated
UnderstandRetrieve contextActVerifyEscalate when needed
Integrations

Connect
everything.

Promethos works across the systems your business already runs on, reading context and taking authorized actions where requests are actually resolved.

Support
Customer support
CRM
CRM
Commerce
Commerce
Payments
Payments
Comms
Messaging
Docs
Knowledge bases
Ops
Scheduling & bookings
API
Custom APIs
Your stackConnected by category
ScopedAuthorized actions only
CustomBring your own APIs
Discuss your systems→
Security

Autonomous,
not uncontrolled.

Promethos acts on your behalf, but only within the boundaries you set. Every action is permissioned, reviewable, and traceable.

Controlled autonomy
You decidewhich actions run automatically and which need approval
Least privilegeHuman in the loopFull action logTenant isolation

Permission boundaries

The concierge can only take the actions you explicitly authorize.

Human approvals & audit trails

Sensitive actions wait for sign-off, and every step is logged.

Secure credentials

System credentials stay out of conversations and prompts.

Tenant isolation

Each business's data and context stay separate.

Developer tools

Extend the concierge.
On your terms.

Connect proprietary systems, define custom actions, and shape how Promethos resolves requests for your business.

APIs & custom actions

Expose your own endpoints as actions the concierge can take.

Workflow orchestration

Chain multi-step resolutions with checks and approvals.

Testing

Run conversations against workflows before they reach customers.

Observability

Inspect every decision, action, and escalation.

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Use cases

One concierge, many front desks.

“
A customer reports a broken login. Promethos checks their account, resets access, confirms it works, and closes the ticket.
C

Customer support

Example scenario

ResolveAccount and access issues
Industries
Pricing

Built around
your needs.

Organic whale
01

Starter

For businesses piloting a concierge on a focused set of requests

Contact us
  • Concierge configuration
  • Core system connections
  • Defined escalation rules
  • Conversation history
Recommended
02

Growth

For teams resolving requests across multiple systems

Contact us
  • Multiple connected systems
  • Multi-step workflows
  • Human approval steps
  • Action audit trails
  • Resolution reporting
03

Enterprise

For organizations with custom systems and requirements

Custom
  • Custom actions & APIs
  • Advanced permission controls
  • Tailored onboarding
  • Security review support
Permissioned actionsAction audit trailsHuman escalation
Plan details are finalized with our team

Don't make customers
chase answers.

Give them a system that resolves the problem. Promethos understands the request, acts in your systems, and follows through.

Configure. Connect. Resolve.